Returns & Exchanges

At Nettie's Bakery, we strive for perfection in every bite, but due to the perishable nature of our baked goods, we cannot accept physical returns. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your baked goods for any signs of damage, incorrect items, or quality issues while the product is fresh.

• 2.
  Document the Issue

  Take clear photographs of the packaging and the specific product concern to help our quality control team understand what went wrong.

• 3.
  Contact Our Team

  Email our support desk at [email protected] with your order number and the photos within 24 hours of receiving your delivery.

• 4.
  Resolution Process

  Our team will review your claim and issue a store credit, a full refund to your original payment method, or schedule a priority redelivery of your treats.