Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How do you ensure the freshness of my order during shipping?
All treats are baked to order and vacuum-sealed or placed in airtight packaging. We use expedited shipping and insulated liners to ensure your items arrive as fresh as they left our kitchen.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of both gluten-free and vegan baked goods. Please check the 'Specialty Diets' section of our menu for full ingredient lists and allergen information.
What is your policy on returns and refunds?
Since our products are perishable, we cannot accept returns. However, if your order arrives damaged or isn't what you expected, please contact us within 24 hours of delivery for a replacement or store credit.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date. We recommend choosing a date 1-2 days before your event to account for any carrier delays.
How should I store my baked goods once they arrive?
Most items can be kept at room temperature in an airtight container for 3-5 days. For longer storage, we recommend freezing them for up to 3 months; simply thaw at room temperature when ready to enjoy.
Do you provide catering for large events or weddings?
We do! For large orders or custom catering requests, please fill out our contact form at least two weeks in advance so we can prepare a personalized quote for your special day.